1. Product Questions
2. Buying Phylrich Product
3. Warranty & Replacement Parts
4. Product Care
5. Manufacturing & Raw Material Info
6. Special/Custom Orders
7. Finishes
8. Installation
9. California and Vermont Lead Legislation
10. American Recovery and Reinvestment Act

Q: If I have a question on a Phylrich product, who should I call?
A: Please contact Phylrich Customer Service at 1-800-PHYLRICH (1-800-749-5742) for questions regarding our products.

1. Product Questions

Q: What bidet fixtures will work with Phylrich bidet faucets?
A: Please contact your local Phylrich showroom to review all bidet combination selections available. Your Phylrich showroom will be able to indicate which of our designs will fit on which bidet. Our showrooms contact us to figure out what bidets our fixtures will fit.

2. Buying Phylrich Product

Q: Can I buy Phylrich products directly from the factory? Where can I see and purchase products manufactured by Phylrich?
A: No. Phylrich only sells through select showrooms. Use our showroom locator under "Where to Buy." Please enter your zip code in the showroom locater on the bottom of this page. The following page will list the showrooms of Phylrich by the distance from your zip code. Each showroom displays a wide range of our products presented by an expert sales team. If there are no showrooms in your area, please visit www.phylrich.com and select your product. Then contact the closest showroom by telephone and discuss your plans with their consultant.

3. Warranty & Replacement Parts

Q: What is Phylrich's finish warranty?
A: Phylrich warrants that all finishes of the Phylrich product are free from defects in materials and workmanship for the life of the product, if purchased after 1996.

Q: How do I handle warranty problems?
A: Either write to Phylrich, attention Customer Care, 2222 Camden Court, Oak Brook, IL 60523 or call 1-800-PHYLRICH (749-5742). Please provide date of purchase and installation, description of nature of the defect, and model number or description of model and/or component part.

Q: How can Phylrich offer a lifetime warranty on all finishes?
A: Since its inception Phylrich has implemented the latest technology in plating and coating its products. Currently Phylrich uses a state of the art "E-Coat" to protect all of its finishes. "E-Coat" was created when Phylrich worked with vendors to create a coating designed specifically for finishes in the bath and kitchen. The result is our crystal clear "E-Coat" that allows the rich true colors of authentic finishes to show, and is strong enough to withstand the rigors of your bathroom and kitchen.

Q: What is the warranty on the working parts?
A: Phylrich warrants that all parts of the Phylrich product are free from defects in materials and workmanship for the life of the product, if purchased after 1996.

Q: How can I identify and purchase replacement parts for my Phylrich products?
A: Please enter your zip code in the showroom locator on the bottom of this page. The following page will list the showrooms of Phylrich by the distance from your zip code. All Phylrich showrooms will work with you to identify the problem and work with you to attain a solution.

Q: Does Phylrich pay for labor on warranty problems?
A: Phylrich does not pay for labor on warranty problems.

Q: If I purchase new trim will it fit my older valves?
A: Yes, all valves are a standard size and any of our new faucet sets will work with the older valves. Since the 1950's, manufacturing capabilities have become greater. It is possible your old trim or valve will not smoothly fit together. Please work with your local showroom to review this.

4. Product Care

Q: How do I care for my Phylrich product?
A: All Phylrich finishes are protected by a clear coating and therefore never needs to be polished (polishing with a abrasive polish will void your warranty). Rather, we recommend that your Phylrich product be wiped clean by a soft, damp cloth on a regular basis. Avoid any buildup of soap, toothpaste or mineral deposits, as these tend to have an adverse effect on the appearance of the product as well as the integrity of the coating. Abrasives, chemicals and harsh cleaners are never necessary and use of them will void your warranty. The common rule of thumb is: when you dry your hands, dry your faucet.

5. Manufacturing & Raw Material Info

Q: Does Phylrich use PVD?
A: No. Phylrich prefers the true, natural color of each plated finish and therefore we use a clear, strong "E-Coat" instead of PVD. With E-Coat, we can offer a no-nonsense lifetime finish warranty on ALL of our finishes, including polished brass, without compromising the true warmth, depth and natural color of traditional plated finishes.

Q: Can I get a schematic drawing of a particular lavatory faucet design? How about for a faucet valve, a deck valve or a shower valve?
A: Yes. Specification sheets that include schematic drawings can be found under the Technical Documentation tab for each product.

6. Special/Custom Orders

Q: Can Phylrich shape my stone (marble, onyx, other) to fit a Phylrich faucet?
A: No. However, Phylrich does allow you to purchase a sample of our marble/onyx that has already been shaped. You can then take it to your stone fabricator to use as a template to match the size & shape with your own stone.

Q: Can I have marble on the onyx faucets and vice versa?
A: The lever handled marble series is cut in a larger, heavier size than the lever handled onyx series. Phylrich receives these stones pre-cut and pre-polished from Italy.

Q: Can I create my own faucet design from Phylrich parts (i.e. K160 with a K141 spout)?
A: In most situations involving Phylrich parts, this can be accomplished. Phylrich makes each faucet to order and all of our components are made of solid brass, there are few limitations on what you can create from within our line. Simply identify the product (i.e. a lavatory spout) and your desired components (i.e. handles from a separate series). Contact your local showroom to review your selections and further options. This will involve a premium charge.

7. Finishes

Q: How can I tell the identity of the finish on my current Phylrich product?
A: Contact the business from which you purchased your product and provide them with the product numbers on your receipt. If this is not possible, or to obtain a 100% accurate identification of your finish, take a moment and remove a handle and bring it to your local showroom for identification.

Q: Is your oil rubbed bronze coated or a living finish?
A: We have our own process and name for bronze. After plating, we relieve the dark bronze from the edges to create light highlights and depth. We then apply a matte coating to preserve it. Hence, Phylrich offers "Antique Bronze", a coated, odor free and fully warranted finish.

Q: What finish combinations are offered in your Ribbon & Reed "Special Finish" series?
A: Because of the bonding nature of normal plated finishes, Phylrich offers only 4 combinations:
. SF1: Satin Nickel with Satin Gold Ribbons
. SF2: Satin Gold with Satin Nickel Ribbons
. SF3: Polished Nickel with Polished Gold Ribbons
. SF4: Polished Gold with Polished Nickel Ribbons

Q: What chrome process do you use?
A: Phylrich strives to be an environmentally friendly company. Accordingly, we use the trivalent chrome process instead of the notoriously harsh hexavalent chrome process most commonly used by faucet manufacturers.

Q: Are your gold faucets made of real gold?
A: All of our faucets are made of solid brass and then plated with one of our 19 hand worked finishes. For gold, we use a 24-karat gold plate and protect the finish with our industry leading clear "E-Coat".

Q: How consistent are your finishes?
A: Very consistent, especially the polished finishes. Our hand-relieved finishes such as Antique Bronze, Antique Brass, and Pewter do vary a bit due to the nature of the finish. We recommend that all pieces are ordered at the same time to ensure the consistency of the finish throughout the entire specified product.

8. Installation

Q: Can I use putty on the fixtures?
A: Teflon tape is suggested for all showerhead, body spray and hand shower connections. Putty can be used only around the rim of the lavatory faucet drain. It is not necessary, nor recommended, to use putty anywhere else.

Q: Does Phylrich have a list of recommended installers?
A: No. However, most of our showrooms are familiar with a handful of reliable installers within a reasonable distance of their showroom.

Q: Why does my plumber tell me no parts are available for my faucets?
A: Your plumber is probably familiar with the more common brands that are available from the home centers, but not familiar with a more exclusive line like Phylrich. Your local showroom will be able to help you or your plumber identify and order the correct parts.

Q: How do can I install my purchased Phylrich product?
A: Please refer to the installation guide that came with the product. If you have further questions, please contact your place of purchase.

Q: My faucet drain is not draining as quickly as I would like. What are my options?
A: Remove the drain plug and remove any materials that are impeding the flow of the water. If you cannot remove the drain plug, please reference the lavatory instructions and follow the instructions to remove the ball rod that will allow you to remove the drain plug.

Q: My faucet drain will not seal.
A: This situation requires access to the ball rod under the sink. Please reference the lavatory installation instructions on how to install the drain. Adjust the ball rod and extension rod so that the drain plug drops down far enough to seal the sink.

9. California and Vermont Lead Legislation

Q: Are Phylrich faucets California AB1953 and Vermont S152 compliant?
A: Yes. All Phylrich lavatory, bar and kitchen faucets shipping after October 1, 2009 are certified CA AB1953/VT S152 compliant.

 Click here for more detailed information on Phylrich certified no-lead products:

  http://www.phylrich.com/cps/rde/xchg/phylrich/hs.xsl/AB1953.htm

10. American Recovery and Reinvestment Act

Q: Are Phylrich faucets American Recovery and Reinvestment Act compliant?
A: Yes.  Phylrich products are proudly plated, finished, and assembled in our manufacturing plant in Lanark, IL.

 Click here for more detailed information on Phylrich compliant ARRA products:

  ARRA Letter - Phylrich.pdf