 Delivery & Orders
Warranty, Returns & Replacement Parts
Product Care
Manufacturing & Raw Material Info
Special/Custom Orders
Finishes
Installation
Q:If I have a question on a Phylrich product, who should I call?
A: Please contact Phylrich Customer Service at 1-800-PHYLRICH (1-800-749-5742) for questions regarding our products.
Delivery & Orders
Q: What are the current Phylrich price lists?
A: Phylrich Price List #007.1, effective May 14, 2007. Also, Phylrich Parts Price List P1003, effective January 14, 2008. Please refer back to this question for periodic updates.
Q: Can I download the Phylrich price list?
A: Yes, the Phylrich price lists are available to download. Click on the attached link for pricing before June 20th: www.phylrich.com/prices/May2007.xls. Please click on the attached link for pricing after June 20th: www.phylrich.com/prices/May2008.xls.
Q: Can I download the price list for the new luxury faucet collection, Amphora?
A: Yes, the price list for Amphora in excel can be downloaded by clicking on the following link: www.phylrich.com/Amphora_price_list.xls
In addition, an image driven price list for Amphora in PDF can be downloaded by clicking on the following link: www.phylrich.com/Amphora.pdf
Q: What is the delivery time (product ready date for shipping) for Phylrich products?
A: As a custom manufacturer, Phylrich finishes and assembles all products according to the individual specifications of each order...
- For non-finished items that the plumber needs right away, like shower valves, Phylrich maintains a comfortable inventory and typically ships within 48 (business) hours.
- For finished products like satin nickel faucets, polished gold towel bars, or antique bronze shower trim, Phylrich normally delivers within 4-6 weeks.
Q: Can I buy Phylrich products directly from the factory? Where can I see and purchase products manufactured by Phylrich?
A:No. Phylrich only sells through select showrooms. Please see the "Locate a Showroom". Please enter your zip code in the showroom locater on the bottom of this page. The following page will list the showrooms of Phylrich by the distance from your zip code. Each showroom displays a wide range of our products presented by an expert sales team. If there are no showrooms in your area, please visit www.phylrich.com and select your product. Then contact the closest showroom by telephone and discuss your plans with their consultant.
Q: What bidet fixtures will work with Phylrich bidet faucets?
A: Please contact your local Phylrich showroom to review all bidet combination selections available. Your Phylrich showroom will be able to indicate which of our designs will fit on which bidet. Our showrooms contact us to figure out what bidets our fixtures will fit.
Warranty, Returns & Replacement Parts
Q: What is Phylrich's finish warranty?
A: In 1996 Phylrich began offering a lifetime warranty on all mechanics and finishes. The mechanics includes all valves and their parts for defects excluding normal wear and maintenance. All products purchased from 1989 through 1996 were covered with a 5-year warranty. Please see "Warranty" in this site.
Q: How do I handle warranty problems?
A: Contact the business from which you purchased your product. All warranty claims are handled at this point.
Q: How can Phylrich offer a lifetime warranty on all finishes?
A: Since its inception Phylrich has implemented the latest technology in plating and coating its products. Currently Phylrich uses a state of the art "E-Coat" to protect all of its finishes. "E-Coat" was created when Phylrich worked with vendors to create a coating designed specifically for finishes in the bath and kitchen. The result is our crystal clear "E-Coat" that allows the rich true colors of authentic finishes to show, and is strong enough to withstand the rigors of your bathroom and kitchen.
Q: What is the warranty on the working parts?
A: Phylrich products shipped since 1996 are covered by lifetime warranty, please go to warranty page to review the complete warranty.
Q: How can I identify and purchase replacement parts for my Phylrich products?
A: Please enter your zip code in the showroom locator on the bottom of this page. The following page will list the showrooms of Phylrich by the distance from your zip code. All Phylrich showrooms will work with you to identify the problem and work with you to attain a solution.
Q: Does Phylrich pay for labor on warranty problems?
A: Phylrich does not pay for labor on warranty problems.
Q: If I purchase new trim will it fit my older valves?
A: Yes, all valves are a standard size and any of our new faucet sets will work with the older valves. Since the 1950’s, manufacturing capabilities have become greater. It is possible your old trim or valve will not smoothly fit together. Please work with your local showroom to review this.
Q: What is Phylrich's return policy?
A: Please address all returns with the business from which the product was purchased.
Product Care
Q: How do I care for my Phylrich product?
A: All Phylrich finishes are protected by a clear coating and therefore never needs to be polished (polishing with a abrasive polish will void your warranty). Rather, we recommend that your Phylrich product be wiped clean by a soft, damp cloth on a regular basis. Avoid any buildup of soap, toothpaste or mineral deposits, as these tend to have an adverse effect on the appearance of the product as well as the integrity of the coating. Abrasives, chemicals and harsh cleaners are never necessary and use of them will void your warranty. The common rule of thumb is: when you dry your hands, dry your faucet.
Manufacturing & Raw Material Info
Q: Does Phylrich use PVD?
A: No. Phylrich prefers the true, natural color of each plated finish and therefore we use a clear, strong "E-Coat" instead of PVD. With E-Coat, we can offer a no-nonsense lifetime finish warranty on ALL of our finishes, including polished brass, without compromising the true warmth, depth and natural color of traditional plated finishes.
Q: Can I get a schematic drawing of a particular lavatory faucet design? How about for a faucet valve, a deck valve or a shower valve?
A: Yes. Please see the "Specifications" in this site or contact your place of purchase or your local showroom.
Special/Custom Orders
Q: Can Phylrich shape my stone (marble, onyx, other) to fit a Phylrich faucet?
A: No. However, Phylrich does allow you to purchase a sample of our marble/onyx that has already been shaped. You can then take it to your stone fabricator to use as a template to match the size & shape with your own stone.
Q: Can I have marble on the onyx faucets and vice versa?
A: The lever handled marble series is cut in a larger, heavier size than the lever handled onyx series. Phylrich receives these stones pre-cut and pre-polished from Italy.
Q: Can I create my own faucet design from Phylrich parts (i.e. K160 with a K141 spout)?
A: In most situations involving Phylrich parts, this can be accomplished. Phylrich makes each faucet to order and all of our components are made of solid brass, there are few limitations on what you can create from within our line. Simply identify the product (i.e. a lavatory spout) and your desired components (i.e. handles from a separate series). Contact your local showroom to review your selections and further options. This will involve a premium charge.
Finishes
Q: How can I tell the identity the finish on my current Phylrich product?
A: Contact the business from which you purchased your product and provide them with the product numbers on your receipt. If this is not possible, or to obtain a 100% accurate identification of your finish, take a moment and remove a handle and bring it to your local showroom for identification.
Q: Is your oil rubbed bronze coated or a living finish?
A: We have our own process and name for bronze. After plating, we relieve the dark bronze from the edges to create light highlights and depth. We then apply a matt coating to preserve it. Hence, Phylrich offers "Antique Bronze", a coated, odor free and fully warranted finish.
Q: What finish combinations are offered in your Ribbon & Reed "Special Finish" series?
A: Because of the bonding nature of normal plated finishes, Phylrich offers only 4 combinations:
- SF1: Satin Nickel with Satin Gold Ribbons
- SF2: Satin Gold with Satin Nickel Ribbons
- SF3: Polished Nickel with Polished Gold Ribbons
- SF4: Polished Gold with Polished Nickel Ribbons
Q: What chrome process do you use?
A: Phylrich strives to be an environmentally friendly company. Accordingly, we use the trivalent chrome process instead of the notoriously harsh hexavalent chrome process most commonly used by faucet manufacturers.
Q: Are your gold faucets made of real gold?
A: All of our faucets are made of solid brass and then plated with one of our 17 hand worked finishes. For gold, we use a 24karat gold plate and protect the finish with our industry leading clear "E-Coat".
Q: How consistent are your finishes?
A: Very consistent, especially the polished finishes. Our hand-relieved finishes such as Antique Bronze, Antique Brass, and Pewter do vary a bit due to the nature of the finish. We recommend that all pieces are ordered at the same time to ensure the consistency of the finish throughout the entire specified product.
Installation
Q: Can I use putty on the fixtures?
A: Teflon tape is suggested for all showerhead, body spray and hand shower connections. Putty can be used only around the rim of the lavatory faucet drain. It is not necessary, nor recommended, to use putty anywhere else.
Q: Does Phylrich have a list of recommended installers?
A: No. However, most of our showrooms are familiar with a handful of reliable installers within a reasonable distance of their showroom.
Q: Why does my plumber tell me no parts are available for my faucets?
A: Your plumber is probably familiar with the more common brands that are available from the home centers, but not familiar with a more exclusive line like Phylrich. Your local showroom will be able to help you or your plumber identify and order the correct parts.
Q: How do you install my purchased Phylrich product?
A: Please refer to the installation guide that came with the product. If you have further questions, please contact your place of purchase.
Q: My faucet drain is not draining as quickly as I would like. What are my options?
A: Remove the drain plug and remove any materials that are impeding the flow of the water. If you cannot remove the drain plug, please reference the lavatory instructions and follow the instructions to remove the ball rod that will allow you to remove the drain plug.
Q: My faucet drain will not seal.
A: This situation requires access to the ball rod under the sink. Please reference the lavatory installation instructions on how to install the drain. Adjust the ball rod and extension rod so that the drain plug drops down far enough to seal the sink.
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